Collect feedback from customers, prospects, or users through surveys, video, and voice — and use AI to uncover patterns across every response.
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Three steps from zero to a steady stream of honest customer voices.
Build multi-step surveys with multiple choice, rating scales, NPS, open text, and conditional branching — no code, no friction. Use a template or start from scratch.
Trigger surveys automatically for specific products, order types, or customer segments right after checkout — reaching people while the experience is still fresh.
Customers can answer via a clean web form, a voice note, or a quick video. AI reads every response and pulls out the themes that matter most to your business.
Run post-purchase surveys, customer interviews, user research, and sales feedback — all in one place.
Mobile-friendly web forms your customers complete in seconds. Embed directly on the order confirmation page or send via a post-purchase email link. Works everywhere, every time.
Let customers respond with a recorded video or voice message. Richer than a text box, more authentic than a star rating. AI transcribes and analyses every word automatically.
Most stores guess what their customers think. Sigment lets you know.
Video and audio responses carry nuance that a 1-to-5 star rating never could. Hear tone, see expression, understand context.
Ask follow-up questions only when relevant. Surveys that adapt to each customer feel personal, not generic — and get answered more.
No manual tagging. AI reads every response — typed, spoken, or recorded — and surfaces what your customers keep coming back to.
Create your free account and start collecting richer customer feedback in minutes — no credit card required.
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Sigment helps teams collect and understand feedback across the entire customer journey — from research to post-purchase.
Use Sigment for post-purchase surveys, customer interviews, user research, sales feedback, and product discovery. Collect structured responses or let users speak naturally through video and voice.
Most survey tools rely on forms and ratings, missing the nuance behind customer decisions. Video and voice feedback capture context, tone, and intent that numbers can’t convey.
Sigment combines structured surveys with rich media responses and AI analysis — so you don’t just collect feedback, you understand it at scale.